3 in a row from me - are the rest of you all asleep, or just off reading dot com novels?
This piece caught my eye, as he's trying to get companies to treat people better by letting employees communicate. Not a deep insight or anything, but maybe a cluetrain ripple.
Opportunities like this usually get overlooked. They are interdepartmental and therefore unmanaged. It's no one's job to look for them; nobody makes it easy to seize them; and the person who sees an opportunity probably doesn't share in the rewards it produces. A salesman hears customers ask for a new feature, but doesn't know whom to call in new-product development, doesn't bother to call because he gets paid only for what he sells this quarter, or refuses to call because the new-product people are snotty.