Tuesday, November 06, 2001
Passion - yes, but with a proviso. We can't be passionate about everything. I have limited reserves of passion that I don't care to waste on a job or a plastic widget. There has been a lot of overdoing the passionate thang in recent years and certainly too much "delighting the customer". Read Lucy Kelleway's passion in the Financial Times every Monday and you'll get a good idea of what I'm talking about.
Posted by Andrew Arnold at 2:07 PM